The Biggest Problems: Poor Customer Service

Have you ever been frustrated by the lack of professional service you receive at your automotive repair facility? Does your repair facility communicate with you properly so that you are not left "up in the air" regarding the status of the repairs to your vehicle? Are you ever "surprised" at the final bill?

At Morrison's Auto-Rite we've taken customer service to the next level. That's why we offer:

Three Dedicated Customer Service Advisors

All have an automotive repair background so they can communicate to you in easy to understand language making sure you understand all the "nuts and bolts" of what is being done to your car.

A No-Surprise Guarantee

You don't want surprises when it comes to your car and neither do we. So our No- Surprise Guarantee ensures that you will never have an automotive surprise. Here's the five easy steps to our No-Surprise Guarantee:

• Step 1 - You leave your vehicle on the day of scheduled appointment between 8:00 am and 9:00 am
  
• Step 2 - A Customer Service Advisor will call you on or before 12:05 pm with a complete diagnosis of your car repair, providing you with an estimate to complete the work.*
  
• Step 3 - We guarantee the cost of all repairs will fall within the quoted estimate. If an unexpected problem arises with your vehicle, we will call you with an easily understood - no-nonsense explanation of what is necessary to complete the repair.
  
• Step 4 - Once your car repairs are completed, a customer service advisor will call you to inform you of the job completion and review what has been done to your vehicle.
  
• Step 5 - When you pick up your vehicle, a Customer Service Advisor will review the work order with you line by line and answer any questions or concerns you may have. If it was necessary to replace parts in your vehicle, we will show you the part that has been replaced and what the new part looks like so you will understand the repairs performed. Also, you will be informed of any unresolved repair issues that should be addressed in the future.
  

*Drivability problems & computer problems excluded

Free Oil Changes For The Life of The Relationship

We offer this free oil change to our loyal customers who use us for all their automotive needs as our way of saying thank you for making Morrison's Auto-Rite your choice for your maintenance and repair needs. This is our way of saying thank you to our loyal customers who choose Morrison's Auto-Rite for their maintenance and repair needs.

Referral Program

We believe in rewarding customers who refer us to their friends, neighbors and relatives. That's why we have started the Morrison's Referral Program. We will reward you with gift certificates for referring our repair shop to others who could benefit from the valuable service we provide.

Clean, Professional Environment

We believe the appearance of our repair facility and the professionalism of our employees is a direct reflection of the type of work we perform. You will always be treated with the utmost in courtesy and respect.

If You Want Your Vehicle Fixed Right, In One Day, With No Surprises, By ASE Certified Technicians . . . Call Morrison's Auto-Rite