Our LinkedIn Customer Review
Exceptional Service and Leadership in Action: A Customer Experience Worth Sharing
𝗪𝗵𝗮𝘁 𝗗𝗼𝗲𝘀 𝗛𝗶𝗴𝗵-𝗘𝗻𝗲𝗿𝗴𝘆 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗟𝗼𝗼𝗸 𝗟𝗶𝗸𝗲? 𝗜 𝗙𝗼𝘂𝗻𝗱 𝗜𝘁 𝗮𝘁 𝗮𝗻 𝗔𝘂𝘁𝗼 𝗥𝗲𝗽𝗮𝗶𝗿 𝗦𝗵𝗼𝗽.
This morning, I took my car in for an oil change at Morrison’s Auto-Rite (Co-Owner is Robert Morrison), a local mechanic shop recommended by a friend. As a fairly new customer, I wasn’t sure what to expect. But I knew my standards were high—maybe even impossible to match.
For years, I had a mechanic I trusted completely—someone who not only kept my car running but also helped me plan financially for maintenance, made me laugh, and genuinely cared about his customers. When he retired, I knew finding service like that again wouldn’t be easy.
So, as I sat at Morrison’s, I paid close attention—not just to whether they did what they said they would do, but to their 𝘴𝘦𝘳𝘷𝘪𝘤𝘦 𝘮𝘪𝘯𝘥𝘴𝘦𝘵. And here’s what I noticed:
✔ 𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹𝗶𝘀𝗺 & 𝗣𝗹𝗮𝗻𝗻𝗶𝗻𝗴: They had my car ready to go first, as requested, so I wouldn’t be delayed.
✔ 𝗧𝗿𝗮𝗻𝘀𝗽𝗮𝗿𝗲𝗻𝗰𝘆 & 𝗖𝗵𝗼𝗶𝗰𝗲: They called before making extra repairs, giving me the option to say "Yes" or "Let's postpone."
✔ 𝗝𝗼𝘆 𝗶𝗻 𝘁𝗵𝗲 𝗗𝗲𝘁𝗮𝗶𝗹𝘀: They settled a small (and hilarious) washer fluid debate between my husband and me—with great humor, I might add.
✔ 𝗖𝗼𝗻𝗻𝗲𝗰𝘁𝗶𝗼𝗻 & 𝗖𝗮𝗿𝗲: They greeted customers by name, with genuine warmth.
✔ 𝗨𝗻𝗲𝘅𝗽𝗲𝗰𝘁𝗲𝗱 𝗗𝗲𝗹𝗶𝗴𝗵𝘁: They bent down to greet a customer’s dog with pets and a treat.
✔ 𝗧𝗵𝗼𝘂𝗴𝗵𝘁𝗳𝘂𝗹 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗖𝗼𝗻𝗻𝗲𝗰𝘁𝗶𝗼𝗻: Instead of news blaring on the TV, a slideshow of customer pets played—each labeled with their name and their human’s name. (see photo above!)
✔ 𝗙𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗖𝗼𝗻𝘀𝗶𝗱𝗲𝗿𝗮𝘁𝗶𝗼𝗻: They proactively told me what maintenance I should plan for next time so I could budget ahead.
✔ 𝗘𝗻𝗲𝗿𝗴𝗲𝘁𝗶𝗰 𝗪𝗼𝗿𝗸 𝗖𝘂𝗹𝘁𝘂𝗿𝗲: Every single person I interacted with seemed delighted to be at work. Their joy created a ripple effect of trust, calm, and confidence.
This is Energy Leadership in action. Morrison’s operates at higher levels of energy—Levels 4, 5, and 6—where collaboration, opportunity, and shared success thrive. The result? Employees who love their jobs and customers who feel valued, not just serviced.
And that? That’s the kind of energy I’ll happily pay for.
Have you ever had an experience like this—where the energy of a business made all the difference? I'd love to hear about it.
Thank you to Suzanne Kratzig for sharing this thoughtful review and recognizing our team’s commitment to care, trust, and excellence.
Experience top-notch car service
Choosing Morrison's Auto-Rite for your auto repair and maintenance needs means entrusting your vehicle to one of Jamaica Plain's most trusted and experienced service providers. Our state-of-the-art facility is equipped with the latest diagnostic and repair technology, ensuring that we can handle any issue, big or small. Our team of certified technicians is committed to delivering high-quality service and unparalleled expertise, backed by years of experience in the automotive industry.
Trust us to keep your vehicle running smoothly. Schedule your service today and experience the Morrison's Auto-Rite difference.
